Located below are a few of the most frequently asked questions regarding documents and shipping. If you have additional questions that are not listed in the page below, please feel free to contact our Documents Department at DocumentsInfo@ytb.com for assistance.

• What are the options for shipping documents?

YTB can send travel documents by Priority Mail, UPS Ground, 2day, Overnight, and Regular Mail (no tracking number).

If you would like your documents mailed to you other than Regular Mail, you (RTA) will be responsible for shipping charges. YTB will pay for Regular mail but no tracking number will issued & YTB will not be held responsible for any charges to have lost documents reissued.

• How do we pay for the shipping?

We can accept Credit Cards, Debit Cards, or YTB Pay Cards for shipping payment.

• When will I (RTA) get my travel documents?

Most vendors send out travel documents to YTB between 30-45 days prior to the departure.

• Why do we (RTA) have to pay for shipping?

YTB will pay for docs to be sent Regular Mail (no tracking number). If you would like to have your client’s docs mailed otherwise, you will have to pay for any shipping charge that may incur from the mailing of your docs.
YTB can quote you a price before any charges are made to your credit card.

• Why do the travel documents go to YTB home office and not to me (RTA)?

All vendors require that travel documents be mailed to the Home Office of the agency the reservation was booked through. All documentation including, but not limited to, faxes, emails, and travel documents come to the home office and then forwarded to the RTA.

• When do I fill out the commission claims form for my bookings?

Immediately after the booking is completed, the form should be filled out so any information that comes over can be forwarded to you directly and in a timely manner.

• I haven’t received my clients travel documents, what do I do?

Submit an email request to Documentsinfo@ytb.com.