• What is the commission rate for hotels?

The commission rates vary anywhere from 6.5%-10% for hotels that are booked through your website. Of that percentage amount, you will receive 60% of that dollar amount. This amount will post in your Commission history once the commission is paid by the vendor 30-90 days after the trip is completed.

• How do I reserve a hotel room?

By clicking on the Hotels icon on the booking engine, your search preference will be used to search for any availabilities through two of our affiliate vendors Hot Rate Hotels and Hotels.com.

Once you’ve selected the hotel stay of your choice, select Book Now to move on to the next page that will show the price break down and will have a box for any Promo codes you might have.

Next, just enter the Guest and payment information and your credit card will be charged for the reservation. You should receive an email confirmation within 24 hours that you will need to bring with you to the hotel.

• Is my hotel reservation pre-paid?

Many of the hotels that are available only allow reservations to be pre-paid in advance. This policy is completely up to the hotel selected and any payment requirements will be listed below the price break down. Please pay close attention to this area to ensure that you can oblige to their requirements prior to booking.

• Which hotel vendor offers the 110% guarantee?

Hot Rate Hotels offers the 110% guarantee to ensure that their rates will be the lowest rate at that time for your selection or they will correct it.

• What are the requirements to qualify for the 110% guarantee?

In order to take advantage of the 110% guarantee, your reservation must be purchased through Hot Rate Hotels.

“If you find a lower rate on another website for the same room, at the same hotel, on the same dates, within 24 hours of making your booking with us, we guarantee you that we'll match it PLUS pay you 10% of the difference in price.”

You MUST fill out their request form within 24 hours of the booking. This form is located by clicking on the Hot Rate Hotels link and then clicking the “Best Rate Guarantee” logo. You will see a Request Form link that you will need to fill out and submit. Your request will be logged and someone from Hot Rate Hotels will get back to you.

• By clicking on the Hotel search, how can I tell which hotel provider I booked through?

Reservations that are shown in the Hotel search that have the Save Best Rate Guarantee price tags are through Hot Rate Hotels and the reservations that do not, are through Hotels.com. This information can come in handy if you every need to contact the vendor to discuss your reservation.

• How do I cancel my hotel reservation?

In order to cancel your reservation, you will need to contact the vendor through which you booked, Hot Rate Hotels or Hotels.com. The vendor will be able to take care of your cancellation process efficiently. It is typically not recommended to contact the hotel to cancel your reservation because the vendors do not send your confirmation information to your hotel until at least 72 hours in advance; then, you can call the hotel and cancel directly.

• I booked a reservation and there’s a problem with my room, what should I do?

If you’ve already checked in, you will need to bring your confirmation down to the front desk to address the issue to the hotel staff.

If you notice a problem with the reservation BEFORE you check in, you will need to contact the vendor so that they can assist you with the issue so that it will be fixed before you check-in. Please remember to bring any documented changes with you to the hotel in the event that the hotel does not reflect the changes.

• What kind of documentation do I need to bring with me?

It is always recommended to bring your emailed confirmation and the credit card that you used to purchase the reservation with you to check in. In many instances, the hotel will need this card to verify your identity as an added precaution to deter credit card fraud.

• I need to dispute a charge. Who do I call?

If you’ve already checked out and have noticed the charge on your bill, you will need to the front desk of the hotel. They will be able to bring up your account and further explain any items that may be on your account.

If you notice a problem with the reservation BEFORE you check in, you will need to contact the vendor so that they can assist you with the issue so that it will be fixed before you check-in. Please remember to bring any documented changes with you to the hotel in the event that the hotel does not reflect the changes.

• I’m at the hotel and they don’t have my reservation what do I do?

You will need to present your confirmation that was emailed to you and the credit card you used to purchase the hotel room with. This will provide proof to the hotel that you did reserve your room and they will be able to rectify the situation. Since hotel vendors do not typically send the reservations for the hotel until 48-72 hours prior to the check-in date, it is a possibility that the hotel’s reservation system was not recently updated with the reservation number. This situation is easily remedied by showing the hotel staff a copy of your confirmation and your credit card used for purchase.

• How can I obtain a receipt for my reservation?

Receipts must be requested by calling your hotel Vendor directly.

• Can I enter any special offer codes I may have?

If you have any promo codes that you may have from a previous stay at a hotel or from a previous booking through this vendor you may enter them on Step 1 of 2 on the Review Hotel Information page.

• Who do I contact for help with my reservation?

If you need additional assistance with your reservation, you will need to contact your RTA so they can walk you through step by step to ensure that your reservation is completed.

• When will I know my reservation has been confirmed?

Once you click Complete Reservation your credit card will be charged. Once your card is attempted, you will receive an email if your credit card was or was not able to be processed. Your confirmed approved booking will have a reservation number on it. Please print this page for your records and bring it with you to check into the hotel along with your credit card used for purchase.

• What forms of payment are accepted?

All major credit cards are acceptable forms of payment with the exception of Discover Cards. Checks and money orders are not acceptable forms of payment and can not be used.

• Is there a time limit for me to cancel or change my reservation?

All hotels have different cancellation policies but most require that cancellations but be made with at least 24-72 hours. Please be advised that some hotels may have cancellation fees up to full penalty of amount paid may be incurred for cancellations made after the allowed time frame.

• What is the 24 hour rate guarantee with Hotels.com?

Rates through Hotels.com are guaranteed to be the lowest rate. If there is a lower rate available for the same dates and the same hotel, you must contact Hotels.com within 24 hours of booking your "Special Internet Rate" reservation. They will either refund the difference or cancel the reservations without penalty. This guarantee only applies to rate indicated as "Special Internet Rates." It does not apply to special events such as New Years and the Super Bowl. To learn more or to claim a guarantee, click here.