| Help FAQs |
There are two options for selecting airfare on the website, Flights only and International Flight Search. International Flight Search is comprised of a selected group of airline consolidators that offer net and published fares. There is an extensive inventory that virtually covers the globe.
To help answer some of your questions you may have, please read the questions and answers provided below.
• What do I do if I have a problem with a flight booked on International Flight Search?
• Can I pay for someone’s ticket with my credit card?
• What do I do if I made a reservation, but did not get a confirmation?
• What if I made an error when booking my reservation?
• I see flights I want on other sites, but can not find them on International Flight Search. Why?
• Who do I contact if I have a problem with a booking made on International Flight Search?
• How can I contact the vendor regarding a booking made on International Flight Search
• What is the difference between an Infant fare and a Child fare?
• What do I do if I have a problem with a flight booked on International Flight Search?
Please contact Travel Support by dialing 1-800-243-4450 and press option # 3. If they can not answer your questions, they will transfer you to the Air Division or you can email Consolidator@ytb.com for additional assistance.
• Can I pay for someone’s ticket with my credit card?
No, there are 3 rules to remember when booking on International Flight Search:
The credit card holder must be one of the passengers traveling.
The credit card must be U.S. or Canada based card.
The credit card must have a U.S. or Canada billing address.
• What do I do if I made a reservation, but did not get a confirmation?
Please contact Travel Support at 1-800-243-4450 and press option #3 or you can email Consolidator@ytb.com for additional assistance. Please DO NOT book another reservation. The tickets are non-refundable, and double bookings could result in you being charged twice.
• What if I made an error when booking my reservation?
Please contact Travel Support at 1-800-243-4450 and press option #3 or you can email Consolidator@ytb.com for additional assistance. If the booking has not been ticketed, the booking can be canceled and then you will be advised to rebook your reservation.
• I see flights I want on other sites, but can not find them on International Flight Search. Why?
The answer could be the result one of two things:
The consolidator net rates are sold out for those flights. Try again later, flights and fares change by the minute.
The consolidator does not have any net rates for the city pairs you choose. If possible try different city pairs.
• Who do I contact if I have a problem with a booking made on International Flight Search?
Please contact Travel Support at 1-800-243-4450 and press option #3 or you can email Consolidator@ytb.com for additional assistance. If it is an issue Travel Support cannot help with, you will be transferred to an Air Specialist in the Air Division.
• How can I contact the vendor regarding a booking made on International Flight Search?
Air vendors cannot be contacted directly when using International Flight Search. All inquiries must go through personnel in the Air Division.
• My relative wants to book on my website but his
credit card was issued outside the United States.
How can he do this?
At this time, International Flight Search bookings must be paid for with a credit card based in the United States or Canada.
• My client was sent a credit card authorization form to fill out and sign. Will this happen with all my bookings?
Many air vendors require a credit card authorization, photocopies of the front and back of the credit card, and a photocopy of the passport or driver’s license of the cardholder if the ticket charge is over a certain amount or if travel is to an area where fraud is common. Any forms or information you submit to our offices will be kept confidential.
• What is the difference between an Infant fare and a Child fare?
An Infant Fare applies to a child under the age of 2 years who travels only as a “lap” child. They do not occupy a seat, they must be accompanied by an adult traveler and they must be held at all times
A Child's fare applies to children starting at age 2 with the cut off age anywhere from 12-17 years, depending on the carrier. Children traveling on a Child Fare do occupy a seat and must be accompanied by an adult traveler